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EspañolWhatsApp groups through Meta's Official API
Create groups, add and remove members, send messages and moderate from the platform. And when someone in the group needs help, the conversation opens as normal.
The group stops being a free-for-all
No relying on one person's phone to administer the group, and no losing track of who asked for help inside it.
Group creation
The group is created through the platform, with no phone involved.
Members under control
Add and remove people from the list whenever you need.
Message the group
Send notices and announcements to everyone at once.
Moderation
Control what happens in the group from the platform itself.
Requests become conversations
Whoever asks for help in the group is served individually.
Meta Official API
All through the official channel, within WhatsApp's rules.
Whoever asked for help in the group becomes a conversation
A message sent in the group can become an individual conversation with that contact, so it's resolved without exposing the chat to everyone.
- Group creation straight from the platform
- Adding and removing members from the group list
- Sending a message to every member at once
- Moderating the conversations without needing anyone's phone
Group · Pro Plan Customers
- AAnna MartinsAdministrator
- BBruno AlvesMember
- CClaire NunesMember
From connected channel to a group in use
With the Official API channel connected, the group becomes one more place requests reach the team from.
- 1
Connect the official channel
Groups run through the WhatsApp channel on Meta's Official API connected to the account.
- 2
Create the group
Give it a name, choose who joins and the group is created by the platform, with no device involved.
- 3
Talk and moderate
Message everyone, follow what's being said and adjust the member list whenever you need.
- 4
Serve whoever needs it
When someone in the group asks for help, an individual conversation with that contact opens for the team to resolve.
Whoever asked for help in the group becomes a conversation
A message sent in the group can become an individual conversation with that contact, so it's resolved without exposing the chat to everyone.
- A group message turned into a conversation with the contact
- The contact's history available to whoever handles it
- The matter resolved privately, without exposing the chat to the group
- The same queue and teams used in day-to-day conversations
Group messages
About groups
Groups are managed through Meta's Official API, so the feature requires an official channel connected to the account.
Yes. The member list is managed on the platform: you add whoever needs to join and remove anyone who is no longer part of the group.
Yes. The message goes to the group and every member receives it. That's the route for notices and announcements that apply to everyone.
The request can become an individual conversation with that contact, with their history available. That way the matter is resolved privately, without turning into a side conversation in the group.
Bring your groups onto the platform
Manage members, send messages and serve whoever needs it, all through the Official API.
- No credit card
- Set up in 5 minutes