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EspañolGuide to the Official WhatsApp API
What changes between the official API and unofficial solutions, how message template approval works and what Meta charges per conversation.
Resource Library
Practical content for anyone selling and serving on WhatsApp
Free eBooks and infographics on CRM, the official WhatsApp API, customer service and sales. Made to be used day to day, not to decorate a shelf.
Library
Pick the format that solves it now
The eBook is for going deep on a subject from start to finish. The infographic is for consulting in a minute and sharing with the team.
CRM rollout checklist
A step-by-step to take a CRM from zero: channels connected, teams defined, pipeline designed and the team trained before you open it to customers.
WhatsApp customer service manual
How to organize queues, set a first-response time and standardize quick replies without making the conversation sound robotic.
A chatbot that doesn't annoy customers
When to automate, when to hand over to a human and how to write short menus that resolve instead of pushing people into a maze.
LGPD in messaging-based service
Consent, legal basis, history retention and what your company needs to record when it talks to customers on WhatsApp.
Infographic: the WhatsApp sales pipeline
The pipeline stages on a single page, with what to do at each one and which signal shows the contact is ready to move on.
Infographic: anatomy of a first reply
What needs to happen in the first minutes of a new conversation, from routing to the right team through to recording it in the CRM.
Infographic: map of the automations
Chatbot, sequences, campaigns and AI agents side by side, with each one's trigger and the right moment to use it.
The files are in production. When you click download, you'll reach our team and receive the material as soon as it's published.
How to use it
Material to act on, not to archive
Every piece comes from a question that genuinely comes up during Dyamante rollouts.
eBooks to go deep
A long read when the subject needs context, examples and a step-by-step.
Infographics to consult
A single page to open the moment a question comes up and share in the team chat.
Made for the whole team
Material that works for the agent, the manager and whoever runs the rollout.
Free download
Free, with no need to buy the platform to get access.
Free to circulate
Share it internally with whoever needs to apply it in the operation.
Born from practice
Every topic comes from real questions that come up during rollouts.
Pronto para começar?
Would you rather see it working?
Beyond the material, our team shows the platform running with your own operation as the scenario.
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