Academy

Courses and certifications to master Dyamante

Learning tracks for those who serve customers, those who manage and those who roll the platform out at other companies. From first login to certification.

Começar grátis
In final stages

The Academy opens soon

We're finishing recording the lessons and assembling the tracks. As soon as the environment is live, the access link goes on this page and we notify everyone who asked to be told.

Tracks

Three paths, one per profile

Nobody has to watch everything. Each track covers what that role actually uses inside the platform.

Inicial

Agent track

Para quem passa o dia no inbox respondendo cliente.

  • 1 First login and organizing the inbox
  • 2 Queues, teams and routing conversations
  • 3 Quick replies and the contact's history
  • 4 Recording in the CRM without leaving the conversation
  • 5 Transferring and closing a conversation
Certificado de Atendente Dyamante
Intermediate

Manager track

Para quem responde pelo resultado da equipe e do funil.

  • 1 Building the pipeline and the CRM stages
  • 2 Tracking boards and reading the numbers
  • 3 Account ownership and splitting responsibilities
  • 4 Campaigns and approved message templates
  • 5 Follow-up sequences and payment cadences
  • 6 Permissions, teams and audit trails
Certificado de Gestor Dyamante
Advanced

Partner track

For agencies and integrators who roll out the platform.

  • 1 Connecting Meta's official channels
  • 2 Building service and automation chatbots
  • 3 Access tokens, REST API and webhooks
  • 4 No-code automations with Make.com and N8N
  • 5 Configuring AI agents
  • 6 Rollout checklist and go-live
Certificado de Parceiro Integrador
What you get

Training that shortens the rollout

A trained team uses more features, opens fewer tickets and gets the operation running sooner.

Short lessons

Straight-to-the-point content, to watch between one conversation and the next.

Practice on the platform

Every lesson ends with an exercise done in your own account.

Certification per track

A certificate issued once you finish the track and pass the assessment.

Split by role

Agents, managers and partners each get different paths and depth.

At your own pace

No cohorts and no fixed schedule: you move ahead when you have time.

Online access

All in the browser, with nothing to install beyond what you already use.

How it will work

From first login to certification

The format is already set: short lessons, an exercise in your own account and an assessment at the end of each track.

  1. 1

    Sign in with your account

    Access to the Academy uses the same login you already have on the platform, with no new sign-up.

  2. 2

    Choose your track

    Agent, manager or partner. You can take more than one if your role calls for it.

  3. 3

    Watch and practice

    Lessons are short and each one sets an exercise to do in your own account.

  4. 4

    Take the assessment

    At the end of the track, the assessment unlocks the certificate in the participant's name.

Dúvidas

About the Academy

We're finishing the recordings and assembling the tracks. We don't have a published date yet, which is why we haven't put an access link here ahead of time. Talk to the team to join the notification list.

The content is aimed at Dyamante customers and partners. Access terms will be announced at launch, along with the link to the environment.

The tracks were designed for people who use the platform day to day and for partners who roll Dyamante out at other companies. Anyone evaluating the product can start with a demo from our team.

The certificate is issued in the participant's name once they finish the track and pass the assessment. It serves as proof that the person knows the modules for that role inside the platform.

Pronto para começar?

Want to be told when it opens?

Talk to our team and join the list of people who get access as soon as the Academy is published.

  • No credit card
  • Set up in 5 minutes